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Application Support Specialist

Job Title
Application Support Specialist
Job ID
27018518
Location
Lathrup Village,  MI 48076
Other Location
Description

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individual’s nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.
 

JOB SUMMARY:

The Application Support Specialist:

·     Manages and troubleshoot advanced software issues.

·     Providing technical support for team member’s and system issues and escalating when appropriate.

·     Monitors Application Development project metrics for significant deviations in quality, defects, and support.

·     Provides a fast response and maintain a high level of professionalism at all times.

·     Provide 7x24 support working with IT Operations team and external vendors.

·     Build and maintain knowledge base and document procedures.

·     Provides feedback on all projects and/or support issues to Technology Delivery Manager.

 

KEY JOB RESPONSIBILITIES:

·     Must be willing and able to work closely and effectively with other departments, peers, etc. and escalate issues if necessary.

·     Must consistently deliver results.

·     Must be able to effectively communicate in both written and verbal forms.

·     Must have excellent attention to detail, and all work must be at a high level of professionalism.

·     Does what it takes to successfully accomplish goals

·     Understands key customer business processes, applications and integrations in order to develop system expertise for customer support, troubleshooting issues, and performing system testing.

·     Beginner to Intermediate level reporting experience working with SQL and databases for extracting reports.

·     Ability to work with multiple systems and tasks at once.

·     Understanding of Agile/Lean environment

·     Responsible for day-to-day customer support of designated systems and processes, including coordination with stakeholders to train, answer questions and troubleshoot issues.

·     Ability to work with external vendors, business users, and/or development teams to resolve issues in a quick and efficient manner.

·     Liaison amongst business departments, technology team and third party vendors to successfully coordinate activity across matrix functions and maintain a good customer experience.

·     Manage escalations to level 3 support.

·     Assists with training and quality improvements to core applications being supported.

·     Assists with solution documentation and training materials as required.  

·     Reports to Delivery Manager about current trends and repetitively reported issues to identify defects if applicable.

KNOWLEDGE, SKILLS & ABILITIES:

·     Must be able to build effective working relationships and garner the trust and respect of the software development team and the greater organization as a highly capable team member and servant leader.

·     Must possess and retain a high degree of situational effectiveness and provide a calming and constructive presence across the full spectrum of operating conditions and circumstances from ordinary to extreme.

·     Must be a proactive systems thinker who can identify opportunities for improvements that will prevent problems from becoming issues.

·     Must possess demonstrable hands-on proficiency with respect to Corelation Keystone.

·     Must have excellent communication skills (oral and written) and interpersonal skills.

·     Must have the ability to work in a fast paced environment.

·     Must be capable of working in a member-centric environment, with a practical approach and strong problem solving skills.

·     Basic understanding of XML

·     Intermediate level reporting skills using SQL databases.

·     Must have experience working with Microsoft Sharepoint.

·     Must have working knowledge of Microsoft Office products.

·     Prior system support experience in a multifunctional environment

·     Prior banking or credit union experience is a plus.

QUALIFICATIONS/REQUIREMENTS:

Must have a Bachelor’s Degree or related degree or equivalent combination of education and/or work experience.

Job Location

Lathrup Village, Michigan, United States

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