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IT Operations Engineer (Splunk is a "must have", Powershell Scripting is a "Nice to Have") - Contract

Job Title
IT Operations Engineer (Splunk is a "must have", Powershell Scripting is a "Nice to Have") - Contract
Job ID
Ann Arbor,  MI 48104
Other Location

Title: IT Operations Engineer (Splunk is a "must have" & Powershell Scripting is a "Nice to Have")

Our History:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description/Summary: 
The Specialist – IT Operations Engineer works within the Global IT Store Ops group and cross-functionally with other IT groups.  These Engineers have responsibility for the operability of IT systems involved in Point of Sale and other core functions.  This includes, but is not limited to:

  • Leading system problem solving efforts alongside development and/or support teams
  • Designing and implementing Splunk dashboards for effective application and system monitoring
  • Proactively identifying and resolving system issues impactful to business operations
  • Leading or participating in the triage and resolution of critical, high visibility system impacts
  • Ensuring application and system configuration compliance for all systems
  • Participating in the operational grooming of store software pilots
  • Coordinating software deployments for Point of Sale systems
  • Delivering store technology operational insights to other IT groups 
  • Analyzing systems and procedures to identify value add improvement opportunities
  • Teaching Support teams proper support procedures and techniques
  • Documenting support standards and procedures

Minimum Requirements/Qualifications: 
5+ years in IT Operations 
• Expertise and experience in system monitoring and analysis using Splunk or similar log analyzers 
• Expertise and experience in Windows triage and support 
• Experience in Windows performance analysis 
• Takes pride in work while appreciating feedback, discussion, and iteration 
• Enjoys the process of problem solving 
• Ability to participate in 24x7 on-call rotation 
• Ability to travel 5% 

Nice to have: 
• Experience with System Center Configuration Manager or other software deployment tools 
• Experience with PowerShell or other scripting languages is a plus
• Experience with PowerShell DSC or other Infrastructure as Code frameworks is a plus

Notes about the Position:
Splunk is a "must have", Powershell Scripting is a "Nice to Have"

Questions from the hiring Manager

How much Splunk required/years of experience? Can applicants have experience with another monitoring tool?  

Splunk Experience would be preferred to in the form of power USER.  Maintenance/Implementation is “nice to have”.  With Splunk power user experience, we could couple that with other monitoring tool experience and likely be ok.

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