Client Success Project Manager Phoenix,  AZ Current Openings - Career Evolutions

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Client Success Project Manager

Job Title
Client Success Project Manager
Job ID
27009413
Location
Phoenix,  AZ 85034
Other Location
Description

 Career Evolutions is searching for a Client Success Project Manager with a fast-growing B2B marketing company in Phoenix, AZ.  Full-time position with a total compensation up to $100K.

We are looking for an energetic, enthusiastic personality with a passion for Customer Success and the drive to succeed.

Job Title: Client Success Project Manager

Responsibilities:

  • Advocate customer needs/issues cross-departmentally.
  • Conduct discovery sessions cross-departmentally with Subject Matter Experts (SME) to fully understand customers’ technical requirements in order to deliver a tailored solution.
  • Harvest incremental revenue through upsell/cross-sell opportunities cross-departmentally with Client Success Managers
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Program manage account escalations.

Qualifications:

  • Bachelor's degree in Business or related field
  • 4+ years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our products/services
  • Familiarity working with clients of all sizes .
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Ability to excel in a fast paced role and effectively manage time across multiple customers and projects using automated tools
  • Strong business and analytical skills and excellent verbal, written, and presentation communication skills

Founded in 2008, Career Evolutions is a leading Executive Search based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.

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