The Federation of State Medical Boards (FSMB) is a national non-profit organization representing all medical boards within the United States and its territories that license and discipline physicians and, in some jurisdictions, other health care professionals. FSMB leads by promoting excellence in medical practice, licensure and regulation as the national resource and voice on behalf of state medical boards in their protection of the public.
We have a variety of jobs at the FSMB and offer a modern work environment that promotes collaboration and communication. Whether you’re passionate about advocacy, have a great analytical mind or are driven to provide excellent customer engagement and service, you have a role to play in our success.
The Federation of State Medical Boards is seeking a Customer Support Supervisor. The Supervisor of Customer Support is responsible for directly supervising the Customer Support Call Center work group and carrying out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; timely performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems.
EO/Affirmative Action Employer Females/Minorities/Veterans/Disability/Transgender.
Professional Background Required:
Education: Minimum of Associates’ degree or three to five years related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.
Experience: 2-3 years experience supervising call center 10+ staff. Customer service skills, preferably in a health care or professional association setting. Credentialing experience preferred.
Skills: The ideal candidate will possess excellent written, oral and analytical skills. He or she must also possess a good work history, interpersonal and leadership skills. In addition, the ideal candidate must have a strong customer service orientation and a demonstrated ability to work independently, professionally and productively. The candidate must possess the ability to work under pressure with frequent interruptions while performing several tasks simultaneously. He or she must be able to listen to, instruct and motivate employees utilizing a "team" approach to productivity and performance. He or she must also be able to maintain confidentiality, have a cooperative attitude and possess the ability to problem solve in crisis situations