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Network Operations Center (NOC) Engineer - Contract

Job Title
Network Operations Center (NOC) Engineer - Contract
Job ID
26970350
Location
Ann Arbor,  MI 48104
Other Location
Description

Position Title:  Network Operations Center (NOC) Engineer

***Shift - Day shift (6AM-6PM).  Two week schedule would consist of a 3 day week followed by a 4 day week.  Friday is rotating - meaning these hires will work every other Friday and then one weekend day ever week as well.***

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Job Description:
OVERVIEW
Technician with knowledge and hands on experience working in a 24x7x365 enterprise Network Operations Center with demonstrated capabilities to perform effective diagnosis / triage, manage critical incidents, and maintain key operational tools and processes to ensure overall availability, performance, health, and security of all services. 
 
RESPONSIBILITIES AND DUTIES
 
Availability and Performance Monitoring

  • Monitor and analyze revenue-generating and business-critical platforms (including software, hardware, network, and infrastructure) to ensure availability and performance.
  • Monitor data center infrastructure to ensure proper environmental state is maintained.
  • Update monitoring tools when commissioning new infrastructure, services, or applications.
  • Periodically review/update processes and procedures for all infrastructure, systems, and services.
  • Perform regular audits to ensure the health, performance, security, and management of all systems.

Incident and Release Management

  • Identify, troubleshoot, diagnose, and resolve incidents in support of Tier model and SLAs.
  • Log and document all incidents using the defined ticket management system.
  • Manage incidents and coordinate releases as defined by procedural documentation (e.g. coordinate all bridge calls, provide updates to technical staff and management, coordinate with vendors, etc.).
  • Provide timely, accurate, and effective communication through various methods.
  • Perform notification and escalation processes based on Tier requirements.
  • Perform and document post-release testing and provide feedback to the release teams.
  • Work with vendors on issue resolution and communications.

Operational Reporting, Process Execution, and Ad-Hoc Project Management

  • Perform scheduled (e.g. hourly, daily, weekly, etc.) validation of various enterprise systems.
  • Perform defined operational processes and reporting.
  • Perform add/change/delete as required to ensure accurate and robust monitoring solutions.
  • Document processes, SOPs, etc. to ensure accurate information is available across the team.
  • Perform installs and upgrades for various NOC technologies.
  • Assist with projects and maintenance on infrastructure, systems, and services, as requested.

Minimum Requirements:
QUALIFICATIONS 

  • Bachelor’s degree in Computer-related field or equivalent experience. 
  • 5+ years of production support in high uptime environment. 
  • 5+ years of Network Operations or System Administration. 
  • Ability to work 12 hour shifts (6AM-6PM or 6PM-6AM if desired), including weekends, to cover 24x7x365 support schedule. 
  • Must have experience with monitoring technologies including Splunk, SolarWinds. Knowledge in AlertSite and Site24x7 a plus. 
  • Must have experience implementing and maintaining monitoring policies and best practices. 
  • Must have monitoring and troubleshooting experience for business-critical and revenue-generating platforms. 
  • Must have hands on experience with system administration and troubleshooting of Linux, Unix and Windows. 
  • Ability to identify, prioritize, delegate and escalate event situations appropriately with limited direction. 
  • Ability to work independently or in a team and meet deadlines. 
  • Understanding of Infrastructure environments – VMware, storage, networks, databases, etc. 
  • Understanding of industry standard process frameworks (ITIL / Six Sigma). 
  • Experience in Java and UNIX shell or MS Powershell scripts.

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