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Tech Support (contract)

Job Title
Tech Support (contract)
Job ID
26943241
Location
Orlando,  FL 32819
Other Location
Description

Technical Support

Duties:

  • Data entry into web based sites
  • Uses analytical skills to compare and find matches and mis-matches between data and fix errors if possible
  • Escalates any concerns about mis-matching or incomplete data when a solution cannot be found
  • Will be responsible for sending out forms and documentation and digital filing
  • May be required to use customer service skills to provide accurate answers and solutions to the customer
  • May be required to display product knowledge by resolving customer questions

Skills:

  • Experience with web navigation required
  • Intermediate level or higher experience with Microsoft Excel
  • Intermediate level or higher computer skills
  • Attention to detail and accuracy experience with Outlook or other email system required
  • Intermediate to Advanced grammar and writing skills

Education:

  • High School Diploma
  • Some College Preferred
  • 6 months to 1 year of clerical experience or customer service experience preferred
  • 6 months to 1 year of IT focused experience preferred

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