Sr. Account Manager
- Job Title
- Sr. Account Manager
- Job ID
- Plymouth, MI 48170
- Other Location
From our start in 2009, Conexess has established itself in 4 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.
PRIMARY RESPONSIBILITIES: Experienced management professional with demonstrated skills in account and program management, with the ability to build strong customer relationships while maintaining focus on cost, price, commercial targets, and program timing.
This position will:
Be accountable and responsible to manage the customer relationship, customer strategy, costs, pricing and maintaining commercial targets. Additionally, the account manager manages the customer scorecard, customer invoicing, monitors and assists with customer accounts receivable, SAP maintenance.
Establish strong customer relationships – primary customers include the OEM Purchasing, Program Management, Engineering and Quality departments.
Single point of contact to customer for commercial issues. Responsible for implementation and communication of action plans to meet the OEM’s cascaded objectives. Lead development, management, and confirmation of customer requirements including Statement of Work and Design Change Requests. Communicate to customer through customer warning/impact letters when customer related decisions jeopardize ability to deliver to project objectives (Project Scope Management)
Ensure project changes meet profitability targets established during gate 2 program commitment targets (Change Management)
Support quoting activities.
Bill all project tooling in less than 30 days past PPAP.
Work with Accounts Receivable to ensure timely collection of cash for all customer invoices.
Manage program timing deliverables
Oversee and manage cross functional team members to ensure successful completion of program milestones and requirements
Be accountable and responsible to lead global project teams to meet or exceed project objectives and customer deliverables in relation to: quality, profitability, cost, timing, and resource planning. Additionally manage project scope, risk, communication, and reporting activities from project inception through launch.
Train, develop and mentor less experienced team members in account management skills.
YEARS EXPERIENCE: 5+ years’ experience with previous OEM and sales experience
DEGREE STRONGLY PREFERRED: Bachelor of Science in Engineering, Business Administration or Finance.
• Ability to function in a fast-paced team-oriented environment and handle multiple priorities • Strong organizational skills and business acumen, including experience with Global Purchasing • Experience leading and managing a cross-functional team, ideally an international crossfunctional team • Recognized for building and maintaining long term customer strategy and growth • Strong strategic experience with developing long range vision/plan for solutions. • Experience interfacing with product development and customer is required, including demonstrated ability to manage customer expectations
• Ability to review, understand and convert functional requirements into valid technical specifications and documentation • Customer management experience required
• Finance understanding desired • Past experience with SAP a plus