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Call Center Representative/Fraud Prevention Representative - Contract

Job Title
Call Center Representative/Fraud Prevention Representative - Contract
Job ID
1029011
Location
Seattle,  WA 98121
Other Location
Description

Title: Call Center Rep./Fraud Prevention Representative

Our History:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 150+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

 

Job Description

Conexess is looking for 3 contractors to assist in our Fraud Prevention Department (High volume call center environment).  They will  perform non-complex risk analyses in order to protect customer accounts and assets.  The contractors will be required to work weekends and Holidays (3-4 per calendar year).  This does have potential to go longer and turn into contract-to-hire for the right individuals.  

Shift Openings:  TBD

ESSENTIAL FUNCTIONS

  • Monitors and analyzes customer account transactions to detect suspicious activity and protect customer accounts and assets.
  • Examines accounts for fraudulent/erroneous information, evaluating potential loss situations.
  • Scores and identifies transactions for potential fraud.
  • Identifies and assesses risks and threats to assets.
  • Contacts customers when potential fraud or risk has been identified to verify account activity.
  • Takes corrective action in the event of fraudulent activity.

MINIMUM QUALIFICATIONS

  • High school or equivalent 

KNOWLEDGE AND SKILLS

  • Learns to use professional concepts.  Works on problems of limited scope.  Follows defined procedures and practices with little deviation.
  • Basic communication and customer interaction skills.
  • Basic knowledge of company products and services.
  • Able to type accurately and efficiently.

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